Occupational therapists often juggle multiple applications to organize their week, leading to hours spent manually planning and documenting tasks.
an app dedicated to occupational therapists
The goal of this project is to design a task management application that helps occupational therapists optimize their time management, improve productivity, and reduce the administrative burden that comes with manual documentation.
my role
UX/UI Designer
key contributions
User Research
Lo and Hi-Fidelity Prototyping
Usability Testing
Design Iterations
Centralizing various tools within a single platform
Based on the insights gained from user interviews and the competitive analysis. My approach was to design an application that combines essential management features such as: calendars, client profiles, task lists, etc, so they can efficiently manage their schedule.
interview insights
time
Users spend hours documenting and managing their schedule
navigation
Information is spread across multiple platform which are outdated and slow
prioritization
There is no system to help users remember which tasks and clients to prioritise
organiation
The coordination between multiple platforms, tasks and clients is difficult and draining
competitive analysis
Outside of the healthcare system applications, users were using a combination of: Google Calendar, Outlook, Microsoft Word and Trello, or similar applications.
Most applications excelled in one function but all had Customization, client management, and task management limitations.
strengths
Schedule and manage appointments, meetings, or events
Intuitive, easy to navigate interface
strengths
Email management calendar and scheduling task management
Contact management
strengths
Documentation formating
Templates and forms
visualizing ideas
To brainstorm possible solutions, I used the crazy 8s method to visualize my ideas. I sketched out several ideas that focused on user pain points:
Client Profile
Task Scheduling
digital wireframes
Based on the findings of my research and user feedback, I began the first design iterations. The primary user flow I focused on was scheduling tasks and easy navigation so users could access any page from within the flow.
refining the design
To observe how users interacted with the low fidelity wireframes and listen to their feedback, I conducted user testing. This gave me new insights and allowed me to make changes and improvements to the initial design.
user testing findings
task duration
Users want to be able to set the duration of tasks and set how long it took them to complete it
tags
Users want to be able to label clients characteristics, notably risk factors. They also want to be able to filter through clients using these labels.
progress
Users want to be able to track the progression of their objectives.
client profile
Several design changes were made based on insights from user tests. Changes included:
Adding tags to the client profile
A progress bar displayed on the objectives.
tasks
Other changes included:
An add to calendar button if the task was unscheduled
A deadline label
A task duration label
learnings
user research is essential
Acknowledging my lack of expertise in this field allowed me to recognize the importance of seeking insights from experienced professionals. Given the chance to start over, I would spend more time in the research phase before jumping into solutions and designs.
Collaboration
Being a team of 1 had its strengths and drawbacks. On one hand I had the last say and had full creative liberty. On the other hand, collaborative work usually yields richer results and I felt a lack of different perspectives working alone.
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth. Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean. A small river named Duden flows by their place and supplies it with the necessary regelialia. It is a paradisematic country, in which roasted parts of sentences fly into your mouth. Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast of the Semantics, a large language ocean.
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